Right of cancellation
Cancellation policy & right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of cancellation, you must inform us
S.P.W. Vertriebs- GmbH, Westkai 58, 27572 Bremerhaven,
Tel.: +49 (0) 471 / 7 70 47, Fax: +49 (0) 471 / 7 74 44,
Email: shop@spw-gmbh.de
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to
S.P.W. Vertriebs-GmbH, Westkai 58, 27572 Bremerhaven
immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall be responsible for the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion of the right of cancellation
The right of cancellation does not apply to distance selling contracts for the delivery of goods which are manufactured according to customer specifications or which are clearly tailored to personal needs or which are not suitable for return due to their nature or which can spoil quickly or whose expiry date would be exceeded, for the delivery of audio or video recordings or software if the seal on the delivered data carriers has been broken by you or for the delivery of newspapers, magazines and periodicals, unless you have made your contractual declaration by telephone.
End of the cancellation policy
Please note: If possible, please do not send the goods back to us carriage forward but as a prepaid parcel. We will also be happy to refund the postage costs in advance if we have to take responsibility for the return costs. Please avoid damaging or soiling the goods. If possible, please return the goods to us in their original packaging with all accessories and packaging components. If you no longer have the original packaging, please provide suitable packaging to avoid transport damage. The above conditions are not a requirement for the effective exercise of the right of cancellation.